Refunds & Returns Policy

At Winged Wolf, we are committed to your satisfaction and holistic well-being, ensuring you can G.L.O.W.— Gardening, Limbs of Yoga, Outside, and Wellness — with confidence. Our Refunds & Returns Policy outlines the terms for returning physical products and requesting refunds for our services and digital offerings. Please review the details below to understand your options.

Physical Products (e.g., Wellness Planner)

Return Eligibility: Physical products, such as our Wellness Planner, may be returned within 30 days of delivery if they are unused, in their original packaging, and in the same condition as received.

Return Process:

  • Contact us at within 30 days of delivery to request a return and receive a Return Merchandise Authorization (RMA) number.
  • Ship the item back to the address we provide you within 14 days of receiving the RMA, including the RMA number on the package.
  • You are responsible for return shipping costs unless the item is defective or incorrectly shipped.

Refund Process:

  • Once we receive and inspect the returned item (typically within 5-7 business days), we will issue a refund to your original payment method, excluding original shipping costs.
  • Refunds for defective or incorrect items include return shipping costs.
  • Allow 3-10 business days for the refund to process, depending on your payment provider.

Non-Returnable Items:

  • Items marked as final sale.
  • Used, damaged, or altered products.
  • Items returned without an RMA number.

Digital Products (e.g., Downloadable Yoga Classes, Recipes, Wellness Resources)

Refund Eligibility: Due to the nature of digital products (e.g., downloadable yoga library classes, premium recipes, wellness resources), refunds are not offered unless the product is defective (e.g., file fails to download or is corrupted).

Refund Process:

  • Contact us at within 7 days of purchase to report a defective digital product.
  • Provide your order number and a description of the issue (e.g., error message, screenshot).
  • If verified as defective, we will provide a replacement file or issue a full refund to your original payment method within 5-7 business days.

Non-Refundable Cases:

  • Successful downloads or access to digital content.
  • Dissatisfaction with content (e.g., “I didn't like the recipe”).
  • Failure to meet system requirements (e.g., incompatible device for video playback). Please check compatibility before purchasing.

Services (e.g., Yoga Classes, Workshops, Retreats, Consultations)

Live and Request Yoga Classes:

  • Cancellation: You may cancel live (virtual) or request (virtual/in-person) yoga classes for a full refund if canceled at least 48 hours before the scheduled start time.
  • No-Show or Late Cancellation: Cancellations within 48 hours or no-shows are non-refundable but may be rescheduled once within 30 days, subject to availability.
  • Contact us at [insert email] with your order number to request cancellation or rescheduling.

Workshops and Retreats:

  • Cancellation: Cancel virtual or in-person workshops/retreats at least 14 days before the event for a full refund, less a 10% processing fee to cover administrative costs.
  • Cancellations within 14 days are non-refundable but may be credited toward a future workshop/retreat within 6 months, subject to availability.
  • If Winged Wolf cancels an event, you will receive a full refund or the option to transfer to another event.

Consultations:

  • Free 15-minute consultations are non-refundable (no cost incurred).
  • Paid consultations (30-45 min, 60-90 min) may be canceled up to 48 hours before the scheduled time for a full refund. Cancellations within 48 hours or no-shows are non-refundable but may be rescheduled once within 30 days.

Refund Process:

  • Refunds for services are issued to your original payment method within 5-7 business days after approval.
  • Allow 3-10 business days for processing by your payment provider.

Memberships

Cancellation: Monthly memberships may be canceled anytime before the next billing cycle for no further charges. Semi-annual and annual memberships may be canceled within 14 days of purchase for a prorated refund, less a 10% processing fee.

Non-Refundable: Refunds are not offered for unused membership periods after the 14-day cancellation window or for dissatisfaction with content access.

Process: Contact us at with your membership details to cancel or request a refund. Refunds are processed within 5–7 business days.

Free Products (e.g., Free Trial, Free Recipes, Free Wellness Resources)

Free products (e.g., 9-day wellness trial, free recipes) are non-refundable, as no payment is required. If you encounter issues accessing free content, contact us at [insert email] for assistance.

Exceptions

Defective or Incorrect Orders: If you receive a defective physical product (e.g., damaged Planner) or an incorrect item, contact us within 7 days of delivery for a free replacement or full refund, including return shipping.

Technical Issues: For digital products or services with technical issues (e.g., inability to access a live class), we will work to resolve the issue or provide a refund if unresolvable.

Event Cancellations: If Winged Wolf cancels a workshop, retreat, or class, you will receive a full refund or the option to transfer to another event.

Policy Updates

Winged Wolf Wellness reserves the right to update this policy at any time. Changes will be posted on this page with an updated “Last Modified” date. Please check periodically for updates.


EFFECTIVE DATE: May 21, 2025